Terms of Service

Welcome to Credris. These Terms of Service ("Terms") govern your access to and use of the Credris platform, including our website, APIs, and all related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

Credris is operated by Credris, Inc. ("Credris," "we," "us," or "our"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Definitions

• "Account" means the account you create to access and use the Service.
• "Organization" means the entity (company, educational institution, non-profit, or individual) that subscribes to Credris and manages training operations through the platform.
• "Organization Owner" means the user who created the Organization or was designated as the owner through an ownership transfer.
• "Organization Data" means all data submitted, uploaded, or generated within an Organization's account, including but not limited to events, participant records, attendance data, certificates, templates, and configuration settings.
• "Participant" means an individual whose information is stored in the Service as a training participant.
• "User" means any individual who accesses the Service, whether as an Organization member (owner, admin, or staff) or a Participant.
• "Content" means text, images, documents, templates, logos, and any other materials uploaded to or generated by the Service.

2. Account Registration and Eligibility

2.1 Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an Account. By registering, you represent that you meet this requirement and that all registration information you provide is accurate, current, and complete.

2.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials. You agree to immediately notify us of any unauthorized use of your Account. Credris will not be liable for any loss arising from unauthorized use of your Account where you have failed to maintain adequate security of your credentials.

2.3 One Person Per Account

Accounts are for individual users. Sharing login credentials between multiple people is prohibited. Each person who accesses the Service must have their own Account.

3. Service Description

Credris provides a cloud-based platform for managing training operations, including:

• Event Management: Creation and management of training events, bootcamps, workshops, and cohort-based programs.
• Participant Management: Registration, tracking, and management of training participants, including bulk import/export capabilities.
• Attendance Tracking: QR code-based check-in, daily attendance recording, and attendance analytics.
• Certificate Generation: Automated creation, storage, and delivery of completion certificates with verification capabilities.
• Reporting and Analytics: Dashboards and reports on event performance, attendance patterns, and certificate issuance.
• Email Communications: Automated and manual email delivery for certificates, invitations, and notifications.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes related to managing legitimate training, educational, or professional development programs. You agree to use the Service in compliance with all applicable laws and regulations.

4.2 Prohibited Conduct

You agree not to:

• Use the Service to store, transmit, or distribute malicious software, spam, or unlawful content.
• Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
• Generate fraudulent certificates or misrepresent the completion of training programs.
• Upload participant data without proper legal basis (consent, legitimate interest, or contractual necessity).
• Use the Service to discriminate against individuals based on any protected characteristic.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use automated tools (bots, scrapers) to access the Service except through our documented APIs.
• Circumvent any rate limits, usage quotas, or security measures.
• Resell, sublicense, or provide the Service to third parties without our written consent.

5. Data Ownership and Intellectual Property

5.1 Your Data

You retain full ownership of all Organization Data. Credris does not claim any ownership rights over your data.

5.2 License to Credris

By uploading Content to the Service, you grant Credris a limited, non-exclusive, worldwide license to store, process, display, and transmit your Content solely for the purpose of providing the Service to you. This license terminates when you delete your Content or close your Account.

5.3 Credris Intellectual Property

The Service, including its design, code, algorithms, documentation, trademarks, and branding, is the exclusive property of Credris.

5.4 Feedback

Any suggestions, ideas, or feedback you provide about the Service may be used by Credris without obligation to you.

6. Data Processing and Privacy

6.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.2 Data Processing Role

When you use Credris to process Participant data, you act as the Data Controller and Credris acts as the Data Processor. You are responsible for ensuring that you have a lawful basis for processing Participant personal data.

6.3 Data Deletion

You may delete your data at any time through the Service. Data is permanently removed from active systems within 30 days. Backups may persist for up to 90 days.

6.4 Data Portability

You may export your Organization Data at any time using the export functionality provided within the Service (CSV, PDF).

7. Certificates and Verification

7.1 Certificate Generation

Certificates generated through the Service are issued under the authority of the Organization, not Credris. Credris provides the technical infrastructure but does not endorse or validate the training content.

7.2 Public Verification

By generating certificates with verification codes, you consent to the certificate metadata (participant name, event name, organization name, issue date) being accessible via the public verification system.

7.3 Certificate Accuracy

You are solely responsible for the accuracy of information contained in certificates you generate.

8. Service Availability and Support

8.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.

8.2 Modifications

Credris reserves the right to modify, update, or discontinue features at any time with reasonable notice.

8.3 Support

Support is provided based on your subscription plan.

9. Payment and Billing

9.1 Subscription Plans

Access to certain features may require a paid subscription. Pricing and feature availability are described on our pricing page.

9.2 Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law.

9.3 Free Tier

The free tier is provided "as-is" with limited features and usage quotas.

10. Termination

10.1 By You

You may terminate your Account at any time through Settings or by contacting us.

10.2 By Credris

Credris may suspend or terminate your Account if you violate these Terms, engage in prohibited conduct, or fail to pay applicable fees.

10.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We recommend exporting your data before initiating Account deletion.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREDRIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. CREDRIS' TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100.

13. Indemnification

You agree to indemnify and hold harmless Credris and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Credris.

15.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

15.3 Waiver

Failure to enforce any right shall not constitute a waiver of such right.

15.4 Assignment

You may not assign your rights under these Terms without our consent. Credris may assign its rights without restriction.

15.5 Notices

Notices to you will be sent to the email on your Account. Notices to Credris should be sent to legal@credris.com.

16. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@credris.com
• Support: hello@credris.com